RETURN POLICY

Shipping Policy

FlavorMonkeyUSA.com proudly offers free shipping in the contiguous EU on all shipments over 50€. Free shipping will be applied automatically to all qualifying orders. No coupons or promotion codes required!

Orders under 50€

Orders under 50€ shipping to addresses in the contiguous EU ship is calculated at checkout. 

Orders shipping to other international destinations

Shipping prices to other international destinations are calculated based on weight and postal code. The price and estimated arrival date will be shown at checkout. All prices shown are in EURO.

Delivery Times for your orders

You may wonder why your items take a different amount of time to arrive with free shipping each time you order. The exact shipping time depends on many factors, such as availability of the ingredients to make the spice. We pride ourselves on the freshness of our spices, so spices are made to order! Usually shipping times are 3-5 days for handling and depending on the service you chose at checkout, the shipping times range from 3 to 8 days!

Return Policy


We strongly believe in our products and want every customer to be satisfied. This is the reason for the Flavor Monkey Customer Service Guarantee. Due to inevitable fraudulent activity Flavor Monkey will only accept returns of merchandise purchased directly from Flavor Monkey and in accordance with the following:

 

  1. Shipping costs are non-refundable.
  2. Refunds may take at least one week to process.
  3. Seasoning – Must be unopened and in the original packaging to be considered for a refund.
  4. To be considered for a refund, Flavor Monkey must receive the respective item within fourteen (14) days of the item’s purchase date. In all cases, refunds will be made ONLY to the credit card / Paypal used for the original purchase. It may take up to two (2) billing cycles for the refund credit to appear on your statement.
  5. Returns that originate from outside the European union will not have return slips sent for the respective merchandise. Purchaser is responsible procuring shipment and for the merchandise arriving at Flavor Monkey facilities.

The original packing slip is required for merchandise to be considered for reimbursement.

Please note that we do not have the ability to track your return nor are we responsible for the amount of time it takes for the item to be returned.

FLAVOR MONKEY IS NOT RESPONSIBLE FOR LOST OR STOLEN MERCHANDISE.